Due to high demand and the daily limit of visitors set by the Ministry of Culture, we recommend booking tours to Machu Picchu (and especially the Inca Trail) at least 2 to 3 months in advance, especially during the high season (May to September).
Traveler Support
Frequently Asked Questions
Find answers to the most common queries about our bookings, tours, and services at WayraTravel.
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How far in advance should I book my tour to Machu Picchu?
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What happens if I suffer from altitude sickness (soroche) in Cusco?
Cusco is located at 3,399 meters above sea level. We recommend resting the first day, drinking plenty of water or coca tea, and eating light. All our vehicles and guides are equipped with a first aid kit and emergency oxygen in case it is needed during excursions.
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What payment methods do you accept?
We accept payments with all major credit cards (Visa, Mastercard, Amex), direct bank transfers, and PayPal. Our platform uses high security standards to protect your financial data.
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How can I make a quick payment?
If you need to complete the payment for a pending booking, you can use our secure Quick Payment portal. You only need to enter the amount agreed with your travel agent and your card details.
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How can I check the status of my booking?
Once you have made a booking, we will send you an email with a link and a code. You can check the updated status of your booking in our Booking Status section.
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I had a problem with a service. How can I file a complaint?
We deeply apologize for any inconvenience. In compliance with Peruvian laws, we have a virtual Complaints Book. There you can formally submit your claim or complaint and track it with the generated code.
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Can I cancel or modify the date of my tour?
Date modifications are subject to availability and third-party policies (such as PeruRail and the Ministry of Culture). Cancellations must be made at least 48 hours to 7 days in advance for partial refunds, depending on the type of tour. Machu Picchu tickets and flights are generally non-refundable.
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